Culture and Risk Research Unit
CRRU is a research group based in the Department of Psychological and Behavioural Science at the LSE
We investigate how organisations can prevent accidents by building corrective cultures that learn from feedback that raises problems
We take a behavioural approach: our work pioneers the use of AI to analyse text in organisations – from complaints to conversations – to study culture
WHAT WE DO
Understanding culture
We explore:
- Why organisations miss warning signs of accidents and scandals
- Speaking up and listening in high-risk work
- How learning from complaints improves safety
Measuring culture
We create measures that:
- Use AI to analyse feedback and dialogue
- Detect early signs of failure
- Anchor insights in natural and observed behaviour
Changing culture
We develop interventions that:
- Strengthen how organisations manage risk
- Turn feedback into learning for leaders
- Enhance sharp-end teamwork and decision-making