CORRECTIVE CULTURE AND RESILIENCE

Organisational culture can be both the cause of institutional failures such as accidents and corporate scandals, and a source of resilience for managing threats and disruptions (e.g., crises, COVID-19). To explain the dual role of culture in managing risk, and explain the cultural processes needed in organisations for preventing incidents and coping with ‘unknown unknowns’, we developed the theories of ‘corrective culture’ and ‘resilient culture’. These model the specific norms and behaviours that guide processes in organisations for tackling problems, learning from mistakes, and adapting to the unexpected.