Harnessing psychological science and AI to improve culture and risk in organisations

LARGE LANGUAGE MODELS AND PSYCHOLOGY

Recent developments in large language models have created huge opportunities for psychological research on organisational culture and risk. We can potentially use LLM applications such as ChatGPT, Gemini and Claude to AI to codify, ask questions, and draw meaning from qualitative datasets that are beyond human comprehension: for example, large-scale textual data from online discussions, service user feedback, or safety incidents. Our research examines how LLMs might be used to analyse such data.