VOICE AND LISTENING IN ORGANISATIONS

Good communication underpins risk management because it is the mechanism through which people create the shared understanding and joint action needed to prevent incidents and ensure resilience (e.g., correcting mistakes, responding to new threats). Yet, accident analyses often find that people fail to voice on risk, and that, when they do speak-up, they are not listened to by colleagues or organisations. Our research investigated the cultural causes of this, and established a framework of effective voice and listening behaviours in organisations.